Privacy Policy

Last Updated: October 26, 2025

At Bonito Sushi & Thai ("we", "our", "us"), your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our online ordering platform, website, and related services (collectively, the “Service”).

1. Information We Collect

When you use our Service, we may collect the following types of information:

Personal Information: Your name, phone number, email address, and delivery or billing address when you place an order or create an account.
Order Information: Items ordered, order value, payment method, and delivery or pickup preferences.
Payment Data: Processed securely via our payment partners (we do not store full credit/debit card numbers).
Device & Technical Information: IP address, browser type, and operating system to improve site performance and prevent fraud.

2. How We Use Your Information

We use your data to:

Process and deliver your food orders.
Communicate with you about your order, delivery status, or customer support requests.
Send service updates, promotions, or loyalty offers (only if you’ve opted in).
Improve our website, services, and user experience.
Comply with legal obligations and ensure secure transactions.

3. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

Contractual necessity: To process your order and deliver the service you requested.
Legitimate interest: To enhance user experience, prevent fraud, and analyze service performance.
Consent: For marketing communications and cookie tracking (where applicable).
Legal obligation: To comply with tax, accounting, or regulatory requirements.

4. How We Share Your Information

We may share your information with:

Delivery partners who fulfill your orders.
Payment providers who securely process transactions.
IT and hosting providers that maintain our systems.
Authorities when required by law or to protect our rights.

We never sell your personal information to third parties.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

Keep your cart active during browsing.
Save your preferences (language, location, etc.).
Analyze traffic and improve performance.

You can manage cookie preferences via your browser settings at any time.

6. Data Retention

We retain your information only as long as necessary for the purposes described above — typically for as long as your account is active or as required by law (e.g., accounting or tax obligations).

7. Your Rights

Under GDPR, you have the right to:

Access and obtain a copy of your personal data.
Request correction or deletion of your data.
Withdraw consent for marketing communications at any time.
Request restriction or portability of your data.
Lodge a complaint with your local data protection authority.

To exercise these rights, please contact us at info@bonitosushi.be.

8. Data Security

We use SSL encryption, secure servers, and restricted internal access to safeguard your information. However, please remember that no internet transmission is completely secure, and you share data at your own risk.

9. International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure that such transfers comply with GDPR and are protected by appropriate safeguards.

10. Children’s Privacy

Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from minors. If you believe a minor has provided us data, please contact us immediately.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect new legal requirements or service changes. Any updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Bonito Sushi & Thai
Herentalsebaan 61, 2150 Borsbeek, Belgium
Email: info@bonitosushi.be
Phone: +32 3 322 48 63

We will do our best to respond to your inquiry within 30 days.